Customer Service Technician

Customer Service Technician position at Applied Materials in Singapore. Performs standard Tier I procedures, preventative maintenance, and kit management quality. Must be able to diagnose and resolve basic technical problems and have good customer service skills.

Requirements

• Performs standard Tier I procedures including wafer measurement
• Performs preventative maintenance and wet cleans independently
• Assists senior engineers with corrective maintenance as needed
• Disassembles, cleans and rebuilds kits as part of kit management quality
• Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers
• Able to diagnose and resolve basic technical problems
• Strives to perform BKM's. Uses knowledge management systems. Follows all IP guidelines
• Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor
• Complies with all safety procedures and consistently demonstrates safety as a value