Sr. Customer Support Representative
Applied SystemsBengaluru, Karnataka, India
Posted December 16, 2025
Full Time
About the Company
Applied Systems is a leading cloud software provider for the insurance industry, specializing in innovative technology solutions including agency and brokerage management software. With over four decades of experience, the company transforms complex insurance operations through digitization and automation, fostering a culture of bold innovation and collaboration among its tech-savvy team.
Job Description
Provide world-class customer service experience while troubleshooting basic technical issues and escalating more complex problems to higher level support technicians.
Requirements
- Provide effective, efficient and empathetic customer service in a professional manner
- Communicate effectively, providing detailed and concise information internally, while avoiding discussing organizational complexities externally
- Utilize available resources to gather details and complete basic research
- Attach relevant KB articles/resources to respective cases
- Accurately diagnose and troubleshoot technical issues with our Insurance software and products
- Actively participate in on-going training within your first year of on-boarding
- Maintains Professional discretion in Customer Communication
- Performs other duties as assigned by immediate manager or management team
