Analista de Calidad Call Center

Join a dynamic team that is revolutionizing online education at Aprende Institute, a leader in online education in the United States and Latin America.

Requirements

• Professional degree in Business Administration, Industrial Engineering, Economics, or related field.
• At least 2 years of experience in skill development in commercial areas in companies in the Call Center or BPO sector.
• Advanced proficiency in Microsoft Office and GSuite.
• In-depth knowledge of CRM tools, call audit tools, and/or AI.

Benefits

• Monthly bonus for performance achievement.
• Sunday to Sunday, 8-hour shifts with a compensatory day off.
• Hybrid work mode.
• Indefinite-term contract.
• Optimal working environment where you can continue to grow professionally.