Major Incident / Incident / Problem Consultant | ITSM / ITIL

We are looking for a Major Incident / Incident / Problem Consultant to lead the IT Service Management (ITSM) framework for APS, driving service excellence and ensuring technology resilience in critical environments.

Requirements

• ITSM / ITIL Professional with deep understanding of ITIL best practices
• ServiceNow Expert with hands-on experience in Incident, Problem, and Change Management
• Ability to lead high-stakes incident calls and navigate competing priorities
• Strong communication and collaboration skills
• Excellent troubleshooting and documentation skills

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Holiday pay