Laboratory Client Support Technician

The Laboratory Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. Provides a supportive link between customers and all other areas of the company.

Requirements

• Understanding of specimen collection, handling, and transportation
• Accurate processing of specimens according to established departmental procedures
• Evaluation of specimens for acceptability and initiation of problem resolution
• Development of proficiency with laboratory information systems
• Receiving and initiating telephone calls to/from customers and laboratories
• Providing education, guidance, and troubleshooting to customers
• Maintaining competency on pre-analytic equipment and maintenance
• Maintaining work area and documentation of cleaning and maintenance