Renewal Manager, SMB - Americas

The Renewal Manager, SMB - Americas will play a key role in supporting revenue function and customer satisfaction with customers who are up to 100 employees. This position requires expertise in core contract management competencies, such as navigating pricing and negotiation discussions, leading the renewal process, and building and maintaining trust with customers. The ideal candidate will have a strong background in a combination of sales, customer success, and renewal management, with a proven ability to drive contract renewals and enhance customer relationships.

Requirements

• Expertise in core contract management competencies
• Strong background in a combination of sales, customer success, and renewal management
• Proven ability to drive contract renewals and enhance customer relationships
• Excellent communication skills
• Ability to navigate high pressure situations with ease and professionalism
• Detail-oriented and adaptable
• Ability to collaborate with internal teams and prioritize solving for customers

Benefits

• Competitive salary
• Equity
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave
• Generous equipment, software, and office furniture budget
• Education budget with manager approval
• Top-notch health insurance