Legends Global is seeking a Director of IT Operations to oversee the day-to-day technology operations and ensure stability and security of IT systems and infrastructure at One World Observatory. The successful candidate will lead a team of IT support specialists and be responsible for delivering and supporting critical business systems, managing vendor relationships, and ensuring compliance with safety and security protocols.
Requirements
- Deliver and actively support ticketing, AV, digital signage, point-of-sale, payment, and various other systems critical to business operations
- Schedule, manage, mentor, and optimize deployment of full-time and part-time hourly venue technology staff
- Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems
- Manage and optimize 3rd party vendor relationships and associated contracts
- Oversee IT Service Management processes and procedures
- Collaborate with IT Solution Delivery Managers to design and implement IT solutions aligned with business goals
- Evaluate, recommend, and implement third-party IT products and services to improve operational efficiency and enhance quality of service for guests
- Establish standards, best practices, and technology guidelines to enhance productivity and consistency
- Manage IT financial processes, including budgeting, forecasting, and invoice approval
- Monitor, analyze, and continuously improve application portfolios, infrastructure performance, and service delivery
- Ensure compliance with all safety and security protocols, including PCI risk management, incident response, and data protection
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid vacation
- 401(k) plan
