AI Agent Software Engineer - Agent Performance Engineering
AssembledSan Francisco, California, United States • New York, New York, United States • United States
Posted October 6, 2025
Full Time
About the Company
Assembled is a leading provider of AI-powered customer support solutions for companies like Etsy, Robinhood, and Stripe. We automate interaction resolution through chat, email, and phone while optimizing staffing for large support teams. Our mission is to enhance customer and employee experiences with intelligent software.
Job Description
Assembled is a fast-growing AI platform provider that empowers customer support teams with AI agents. They are seeking a Software Engineer to join their Agent Intelligence team, focused on maximizing AI agent performance and driving automation across various communication channels. The role involves building evaluation systems, knowledge automation tools, and intelligence optimization infrastructure.
Requirements
- 5+ years of experience in software engineering
- Experience with AI evaluation systems, data pipelines, or AI model optimization
- Passion for building systems to measure and improve AI performance
- Working with retrieval systems, knowledge bases, or information extraction
- Strong focus on customers and finding solutions to support quality
Benefits
- Medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits for professional development
- Unlimited time off
- 401(k) plan enrollment
- Catered lunches and snacks in offices
- Paid parental leave
