Service Desk Technician I

AssetMark is a leading provider of innovative investment and consulting solutions. As a Service Desk Technician, you will troubleshoot and resolve customer system and application issues, work with a local office IT Support Team, and support office users and remote users.

Requirements

• Resolve or delegate incoming support requests
• Monitor the support request queue and ensure all work is ticketed
• Write and edit technical documentation for Service Desk team
• Perform repairs, upgrades, updates, and maintenance of PC hardware, software, and printers
• Support infrastructure and office networking
• Manage IT inventory and order new equipment and software as needed
• Investigate new technology solutions to enable more effective business processes
• Troubleshoot minor network issues and escalate as needed
• Review security and operational logs for abnormal events
• Work with other IT staff to implement software builds, system upgrades, software patches and new technologies
• Set up and move company computing equipment as well as shipping hardware to remote workforce
• Identify trends in our environment and industry and work on proactive solutions and communications to team and end-users
• Update manager on a regular basis on project work

Benefits

• Flex Time or Paid Time Off and Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule