Onsite Technical Support & Sales Representative

Asurion is seeking a Technical Support & Sales Representative to join their team. The ideal candidate will have a strong knowledge of software troubleshooting techniques, ability to achieve sales and customer experience goals, and excellent phone etiquette and communication skills. The role involves evaluating and troubleshooting customer concerns, identifying technical issues, and selling Asurion smart home and other products.

Requirements

• High school diploma (or equivalent)
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn

Benefits

• Generous medical, dental, and vision benefits program
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Employee discount program on everyday products and services
• Paid training (3-4 weeks)