IT Manager- Customer Engagement and Technology

The IT Manager – Customer Engagement Technologies is responsible for leading the management, optimization, and support of our Oracle Retail platforms, with a focus on the Customer Engagement and Promotions Engine platforms.

Requirements

• Own the day-to-day management, administration, and performance of the Oracle Retail Customer Engagement and Promotions Engine platforms.
• Lead a small team of IT professionals and/or contractors supporting marketing technologies.
• Build strong partnerships across Merchandising, Marketing and other business units to understand and align on requirements and deliver technology solutions that drive customer engagement and promotional effectiveness.
• Provide oversight and support of all Enterprise Promotions configurations ensuring effective controls and stackability.
• Partner with Marketing, Merchandising and Customer Support for configuration and effective issuance of Loyalty Points, Entitlements and Awards.
• Oversee platform integrations with other enterprise systems (ERP, CRM, POS, Ecommerce).
• Manage vendor relationships with Oracle support partners and other technology providers, including SLAs and escalations.
• Ensure system availability, performance, and security, adhering to IT best practices and compliance requirements.
• Lead or support upgrades, enhancements, and implementation projects for marketing technology systems.
• Define and track KPIs for system health, usage, and ROI of marketing technologies.
• Act as subject matter expert on marketing systems, providing guidance and training to business stakeholders.