IT Support Technician
ATG EuropeDarmstadt, Hesse, Germany
Posted June 28, 2025
Full Time
About the Company
ATG Europe is a leading provider of value-added engineering services and solutions, specializing in space systems engineering, big science systems engineering, 3D modeling and animations, thermal & mechanical engineering, structural engineering, and AR/VR experiences. With over 50 years of experience, the company serves institutional and industrial clients in the space and nuclear energy sectors, accelerating innovation through a culture fueled by curiosity and expertise. ATG Europe's team-driven approach ensures exceptional project management and technical support, making them a distinctive player in their industry.
Job Description
We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Darmstadt, Germany, to join their IT Team. The selected candidate should show integrity and professionalism. Please be informed this position requires full on-site support.
Requirements
- Vocational training in Information Technology or similar subject
- A Bachelor’s Degree in Information Technology or a similar subject
- At least 4 years of relevant work experience
- Experience in providing support to Windows OS and Mac OS based client devices
- Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones
- Experience with first line networking (LAN, WiFi)
- Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.)
- Experience in O365 is a strong asset
- Work experience in an international environment is an asset
- Proactive and customer-focused mind-set with a courteous and respectful approach
- Excellent communicator with friendly attitude and active listening skills
- Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs
- Able to work both autonomously and in a team
- Logical thinking, desire to learn and continuously develop
- Must be eligible to work in the EU
- Fluency in English (both written and spoken)
Benefits
- Full on-site support