Athos Commerce is seeking a Senior Customer Success Manager to lead growth and expansion plans for enterprise customers. The ideal candidate will have a strong understanding of customer success best practices and experience in creating and implementing testing and optimisation roadmaps.
Requirements
- Min 1 year experience in a Senior CS Manager role, preferably within digital marketing.
- Proven experience in customer success or account management roles with a SaaS business.
- Strong understanding of SaaS products and business models.
- Excellent communication and relationship-building skills.
- Ability to analyse data, identify trends, and make data-driven decisions.
- Demonstrable problem-solving and resolution abilities.
- Strong organisational skills and ability to manage multiple customer accounts simultaneously.
- Technical proficiency and ability to quickly learn new software and technologies.
- Self-motivated, proactive, and results-oriented mindset.
- Ability to work effectively both independently and as part of a team.
- Ability to manage multiple accounts simultaneously and to be able to cope under pressure.
Benefits
- Competitive salary and bonus scheme
- 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days.
- Company pension scheme
- Vitality Healthcare/Half Price Gym membership/Free Coffee and more....
- Cycle to work program
- Flexible working between home and office