Senior Customer Success Manager

Athos Commerce is seeking a Senior Customer Success Manager to lead growth and expansion plans for enterprise customers. The ideal candidate will have a strong understanding of customer success best practices and experience in creating and implementing testing and optimisation roadmaps.

Requirements

• Min 1 year experience in a Senior CS Manager role, preferably within digital marketing.
• Proven experience in customer success or account management roles with a SaaS business.
• Strong understanding of SaaS products and business models.
• Excellent communication and relationship-building skills.
• Ability to analyse data, identify trends, and make data-driven decisions.
• Demonstrable problem-solving and resolution abilities.
• Strong organisational skills and ability to manage multiple customer accounts simultaneously.
• Technical proficiency and ability to quickly learn new software and technologies.
• Self-motivated, proactive, and results-oriented mindset.
• Ability to work effectively both independently and as part of a team.
• Ability to manage multiple accounts simultaneously and to be able to cope under pressure.

Benefits

• Competitive salary and bonus scheme
• 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days.
• Company pension scheme
• Vitality Healthcare/Half Price Gym membership/Free Coffee and more....
• Cycle to work program
• Flexible working between home and office