Customer Service Associate

Customer Service Associate will assist clients with balance inquiries, payment information, demographic updates, and other account related issues. They will also provide correct answers to client questions, verify and update account information, and obtain payment on accounts that are patient responsibility.

Requirements

• High school diploma or equivalent
• 1-3 years of experience in a medical office environment (preferred)
• Excellent judgment, dependability, and conscientiousness
• Demonstrated high ethical standards and integrity
• Demonstrated attention to detail
• Demonstrated accuracy and thoroughness
• Customer and patient service orientation
• Ability to work cooperatively in group situations
• Patient centered care focused, and a team player
• Handles multiple tasks effectively and efficiently
• Continuously acts to maintain a safe, clean, healthy, and fun work environment
• Arrives on time, ready to work, and demonstrates minimal absenteeism
• Demonstrates effective problem-solving skills
• Knowledgeable of Medicare and Medicaid billing and reimbursement concepts and principles
• Willingness to submit to a background check

Benefits

• Medical, dental, vision, a 401k plan, long-term disability, and life insurance
• Paid vacation and holidays (+ two floating holidays)
• Tuition reimbursement opportunities
• Referral bonus opportunities
• Discount on designer eyewear
• Paid certified accreditation program