Logistics Coordinator + Customer Care

Atlas is building an operating system for restaurants and is seeking a Logistics Coordinator to manage logistics operations, customer requests, and ensuring high standards of interaction and customer satisfaction. The role focuses on fast response times, resolutions, and building strong customer relationships within a fast-paced team environment.

Requirements

• Handle logistics for ongoing delivery orders.
• Handle logistics claims for incidents reported by merchants.
• Send summarised reports with main metrics for the logistics team.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Manage large amounts of incoming messages from merchants.
• Meet personal/logistics team performance targets.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to delight customers.

Benefits

• Competitive compensation package
• Birthday leave
• Sick leave