Client Experience Specialist

Atticus is a platform that helps people in crisis get access to government benefits and insurance compensation. The Client Experience Specialist will work remotely, communicating with clients to understand their situation and advise them on the next steps.

Requirements

• At least 3 years of professional work experience
• Experience in customer-facing roles such as CX, sales, support, or hospitality
• Ability to interact with people from all walks of life and handle sensitive conversations
• Quick learning and writing skills to master complex new topics and platforms
• Previous experience in metrics-driven roles is preferred
• Previous experience in high-performing service/sales/support teams is preferred

Benefits

• Competitive pay with equity, bonus, and benefits
• Medical and dental insurance with 100% of employee premiums covered
• 15 vacation days and 16 paid holidays per year
• Free membership to OneMedical
• Reimbursable stipends for education, training, internet service, and student loan repayment
• 401(k) and optional HSA
• Free snacks, drinks, and team events