Information Technology Support Associate
AURAHilo, Hawaii, United States
Posted July 22, 2025
52700 - 60000 USD year
Full Time
About the Company
The Association of Universities for Research in Astronomy (AURA) is a consortium of 47 U.S. institutions and three international partners that operates world‑class astronomical observatories on behalf of the National Science Foundation and NASA. AURA manages three flagship facilities—NOIRLab, the National Solar Observatory, and the Space Telescope Science Institute—providing cutting‑edge instrumentation, data pipelines, and telescope operations to support frontier research in optical, infrared, and solar astronomy. Beyond its scientific mission, AURA is a leader in science communication and public outreach, translating complex discoveries into engaging educational experiences. Its collaborative model, combined with a deep commitment to accessibility and innovation, makes AURA a unique and highly respected partner in the global astronomy community.
Job Description
The Information Technology Support Associate works onsite and forms part of the globally distributed End-User Support team, supporting all day-to-day operational requests. The Information Technology Support Associate also assists in the design, build, implementation, and maintenance of NOIRLab’s information technology systems and operations.
Requirements
- Bachelor’s degree in computer science, related field, or equivalent experience.
- 2-3 years of experience in enterprise-scale information technology support (Linux, Mac, Windows, virtualization, network, and storage systems).
- Should possess current professional/technical certifications in support of their primary disciplines (ITIL, CompTIA, CCST)
- Experience with customer service desk systems and methodologies.
- Working knowledge of enterprise-scale storage, virtualization, and networking technologies and the ability to provide related support and integration.
- Knowledge of industry-standard platforms and the ability to provide integration and support for Windows, Mac, and Linux server/client platforms.
- Ability to communicate and work well with customers and stakeholders.
- Ability to work independently and as part of a team.
- Strong problem-solving skills in identifying root causes and offering solutions.
- Able to do multiple tasks/projects simultaneously.
- Able to work with continual deadline pressure, handle technical issues, and provide timely solutions.
- Possess skills and background related to supporting enterprise-scale information systems.
- Possess the ability to assist with complex projects.
- Must have a valid Driver’s License; clean driving record; ability to drive a 4-wheel drive vehicle
Benefits
- Paid time off
- Retirement contributions
- Competitive salary commensurate with experience