Auto Global

The Service Supervisor is responsible for overseeing the daily operations of the service department, ensuring efficient work, high customer service standards, and quality and safety standards for vehicle service.

Requirements

• Supervise and coordinate the activities of automotive service technicians and support staff
• Monitor repair and maintenance processes to ensure timely and quality service
• Assign work orders to technicians based on skill and availability
• Maintain accurate records of work performed, parts used, and time spent
• Communicate with customers regarding service needs, costs, and timelines
• Resolve customer complaints and concerns in a professional manner
• Ensure compliance with safety regulations, company policies, and industry standards
• Assist with parts ordering and inventory control as needed
• Conduct regular inspections to verify the quality and completeness of work
• Provide coaching, training, and performance feedback to service staff
• Help develop and implement service department goals and initiatives