We are seeking a Guest Experience Associate to greet and welcome guests, assist with registration and accommodation assignments, and provide excellent customer service.
Requirements
- Greet and welcome guests by speaking in a warm, friendly and courteous manner.
- Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
- Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to AutoCamp's policies.
- Collect and distributes messages for guests.
- Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Resolve guest complaints and assists with inquiries that relate to AutoCamp's services, events, directions, local attractions, etc.
- Assist in solving billing discrepancies.
- Perform cancellations according to procedures.
- Perform any other duties as requested by Supervisor.
