Service Agent im Außendienst (m/w/d)

As a Service Agent at AUTODOC PRO, you will play a crucial role in the success of the workshops in your area. You are the personal link between our platform and the workshops that rely on you. From managing returns to nurturing long-term customer relationships, you are responsible for ensuring that every workshop receives professional and personal support when using the AUTODOC PRO platform.

Requirements

• Customer care in the field
• Manage product returns by receiving replacement parts and organizing the process efficiently
• Point of contact for workshops that require support and work together with our contact center as needed
• Inform the workshops about new features, products, and promotions so they are always up-to-date
• Document important details after each visit in our system to perfect customer support

Benefits

• 30 vacation days and an additional free day on your birthday
• Flexible working hours and remote work
• Mental Wellbeing Program - the opportunity for free psychological counseling for you and your family members
• Team events, company parties, and employee discounts of up to 75% on travel, technology, fashion, and more
• AUTODOC Company Discount (1,080 euros per year), to order parts for personal use at particularly favorable conditions
• Career opportunities, further training (over 650 courses on soft and hard skills on our e-learning platform) and coaching