Quality Lead, Product Operations
AutoLeapKarachi Division, Pakistan
Posted June 13, 2025
Full Time
About the Company
AutoLeap is a cloud-based auto repair shop management software, committed to empowering auto shop owners to drive their businesses into the fast lane. Our platform is meticulously designed to modernize every facet of the auto repair shop experience, from workflow management to parts ordering, customer communication, and more. With a strong presence in the auto repair industry, AutoLeap is trusted by a growing community of over 1,000 shops across the United States and Canada. If you're interested in joining our dynamic team, explore career opportunities here: https://autoleap.com/careers/ To witness how AutoLeap can transform your shop and help it thrive, get a free demo at: https://tinyurl.com/yc88t3dk For the latest investment news and financial updates about AutoLeap, visit our Crunchbase profile: https://www.crunchbase.com/organization/autoleap.
Job Description
AutoLeap is seeking a Quality Lead to join their Product Operations team, focused on end-to-end quality, customer experience, and product health. This role involves managing day-to-day quality operations, collaborating with various teams (Product Management, Software Engineering, Customer Success), and proactively identifying and resolving issues to ensure quality standards are met. The ideal candidate will have a strong analytical and leadership skills and a passion for SaaS.
Requirements
- Manage quality actions and issues to customer satisfaction
- Participate in root cause analysis and solutioning
- Perform issue triage in the software product
- Create and operationalize quality procedures
- Support adherence to established quality standards
- Gather data, prepare analysis, and manage reporting
