The Sr. Implementation Manager is responsible for the execution of different projects, from large-scale Department of Corrections (DOC) to smaller scale (counties), ensuring timelines are met and within budget. Coordinates and schedules resources, requisitions, and shipping/delivery, telecom provisioning, quality management, and other essential project management duties.
Requirements
- Develop and direct level program strategies aligned with organizational goals.
- Plan and allocate cross-project resources to ensure needs and expectations are aligned
- Monitor and review programming to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality.
- Lead and motivate Sr project teams to achieve program and project objectives through direct and indirect supervision of resources.
- Track and monitor project and project team performance within assigned programs
- Responsible for leading, planning, and defining the project scope to accomplish its goals and/or produce the products required within constraints such as time, cost, and agreed quality standards
- Overseeing coordination of personnel and resources required to complete projects
- Provides leadership, strategically managing risk, monitoring finances, and making sure that each phase of the project starts and ends on schedule
- Perform Communication Create/implement project organization and communication plans that enables the project team to effectively work together to meet project objectives.
- Develop and maintain professional customer relationships and manage expectations with respect to live dates and other key timelines
- Act as the primary customer contact and Operations representative for all implementation projects
- Develop detailed project plans to monitor and track progress
- Create and use Gantt charts, spreadsheets, or other appropriate tools to manage time and tasks
- Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with customer requirements
- Manage project budgets
- Identify, analyze, and manage potential risks; and review how risks may impact scope, schedule, quality, and cost
- Identify where and when management of issues and risks, or accommodating altered requirements, will involve extra resources or time, and where efficiencies can be made
- Order all required materials for software and/or hardware installations
- Lead and facilitate the collaboration with Telecom Provisioning to deliver voice and data transport to customer facilities
- Plan resources and develop schedules for Field Technician visits to facilities for hardware and transport installations
- Continuously monitor and present reports defining project progress and problem solutions internally and externally
- Facilitate daily/weekly/monthly conference calls to discuss project progress to stakeholders
- Provide Meeting Agenda(s) & Meeting Minutes for every facilitated conference
- Create and customize project plans for RFPs (Request for Proposal) for new and existing businesses
- Ability to learn the company’s products and features to comprehend technical discussions with specialists/technicians and be able to determine what is reasonable or possible.
- Perform other duties as assigned.
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
