Technical Support Call Center Tech I
Aventiv TechnologiesPlano, Texas, United States
Posted October 8, 2025
35400 - 40340 USD year
Full Time
About the Company
Aventiv Technologies is a diversified technology company specializing in innovative solutions for the corrections and government services sectors. Led by Securus Technologies, the company offers integrated products and services in communications, media and entertainment, payments, and monitoring, transforming industries with superior security and reliability. Aventiv's focus on simplifying complex connections through advanced technology sets it apart, ensuring trust and optimized outcomes for its customers.
Job Description
Handles incoming customer calls, emails and faxes related to Aventiv systems, applications and products. Provides detailed initial troubleshooting and problem resolution on basic features & functionality of Aventiv User-Interfaces, applications, third party systems along with supporting general customer inquiries.
Requirements
- Accurately document trouble tickets
- Answer and manage customer inquiries
- Diagnose and resolve technical hardware and software issues
- Gather customer’s information and determine the issue
- Provide effective and timely communication
- Responsible for accepting and/or assisting in problem analysis
- Responsible for effectively monitoring personal ticket queues
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
