L1 Helpdesk Support
AvePointSingapore, Singapore
Posted September 15, 2025
Full Time
About the Company
AvePoint is a global leader in data security, governance, and resilience, specializing in solutions for Microsoft, Google, Salesforce, and other collaboration environments. With over 25,000 customers worldwide, AvePoint offers a comprehensive suite of services including SharePoint governance, migration, management, integration, optimization, reporting, protection, and Office 365 management, ensuring organizations can collaborate with confidence. Their global channel partner program and solutions available in over 100 cloud marketplaces further enhance their market reach and expertise.
Job Description
AvePoint is seeking a reliable and customer-oriented L1 Helpdesk Support professional to provide first-level support to internal users. The role emphasizes customer service and ticket tracking, with training provided for those without a technical background. It's a service-oriented position for someone willing to learn.
Requirements
- No prior technical background is required, training will be provided.
- Good communication and interpersonal skills.
- Detail-oriented with ability to follow standard operating procedures.
- Basic understanding of computers and email systems is an advantage.
- Able to work independently and as part of a team.
