Support Engineer
AvePointKuala Lumpur, Kuala Lumpur, Malaysia
Posted September 15, 2025
Full Time
About the Company
AvePoint is a global leader in data security, governance, and resilience, specializing in solutions for Microsoft, Google, Salesforce, and other collaboration environments. With over 25,000 customers worldwide, AvePoint offers a comprehensive suite of services including SharePoint governance, migration, management, integration, optimization, reporting, protection, and Office 365 management, ensuring organizations can collaborate with confidence. Their global channel partner program and solutions available in over 100 cloud marketplaces further enhance their market reach and expertise.
Job Description
We are seeking passionate and friendly individuals to provide Level 1 and Level 2 IT support to clients. The role involves troubleshooting issues, communicating effectively, and collaborating with R&D, Quality Assurance, and software engineering teams. The company values agility, teamwork, and learning.
Requirements
- Min Diploma in Information Technology/Computer Science/ Computer Engineering
- 1+ year experience in IT Industry managing large-scale applications support
- Excellent communication skills and ability to interact professionally
- Strong analytical and troubleshooting skills
- Good interpersonal skills and ability to work under tight timelines