Key Account Manager - UK Market

Our client is a global engineering partner specializing in AI and software development. They are scaling rapidly and seeking an experienced Key Account Manager to manage and grow existing UK and European client relationships. The role involves leading a diverse portfolio of clients, driving client satisfaction, and identifying opportunities for upsell and cross-sell.

Requirements

• 3–5 years in account or delivery management within software/IT, ideally in IT consulting or technical recruitment
• Proven experience managing $5M portfolio and 5-10+ concurrent client relationships
• Expertisein building and growing client relationships—navigating complex stakeholders, driving retention, and expanding portfolios via upsell and cross-sell
• Accountability for key client metrics (NRR, contribution margin) with strong risk management and outcome-based planning skills
• Deep technical understanding of the full SDLC, delivery processes, and engineering team models
• Comfortable operating in a fast-paced, high-growth environment