Customer Onboarding Specialist

AwardSpring is a growing Software as a Service (SaaS) company that partners with colleges and foundations to help them streamline scholarship management. The Onboarding Specialist is responsible for guiding new customers through onboarding while handling behind-the-scenes setup.

Requirements

• 1–3 years in onboarding, support, or implementation for a SaaS product.
• Strong organizational skills and attention to detail.
• Willingness to participate in a fast-paced, high-growth environment.
• Basic data handling (e.g., Excel/CSV) and comfort with configuration tools.
• Hands-on problem solver
• Clear and patient communicator
• Accountable for timelines and outcomes

Benefits

• Annual Bonus Opportunity: 10% of Earnings, based on Company Performance