Desktop Support Technician

The Desktop Support Technician (OSS Engineer) will provide end-user computer support, resolve hardware and software issues, and ensure excellent customer service. This role is primarily client-facing, requiring strong technical skills and a commitment to exceeding customer expectations. The role involves both on-site and occasional remote support, as well as internal coordination with other teams.

Requirements

• Perform timely resolution of workstation, mobile, hardware, and software problems within SLAs.
• Own, lead, communicate, and liaise with key contacts in other resolution groups.
• Follow-up all IT system processes and documentation.
• Autonomously act with limited support.
• Comply to ITIL® processes.
• Work in a Microsoft environment.
• Support end-users for on-site and remote events and meetings.