AXS _Assistant Manager - Contact Center

AXS is seeking a Contact Center Assistant Manager to assist in the supervision, planning, organizing, coordinating, and managing all aspects of the Contact Center and ensures staff is trained and adheres to all policies and procedures. This role is onsite in our Frisco, TX office.

Requirements

• 4+ years of relevant experience in customer service.
• 2+ years leading, coaching and development of front-line employees.
• Experience in a contact center environment.
• Skilled with execution and delivery (planning, delivering, and supporting) skills.
• Strong problem solving and decision-making skills.
• Strong digital literacy skills.
• Adept with collaboration and teamwork.
• Growth mindset (agility and developing yourself and others).
• High proficiency with any of the following: Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner preferred.

Benefits

• Medical, dental and vision insurance
• Paid holidays, vacation and sick time
• Company paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401k Plan (with a current employer match of 3%)
• Flexible spending and health savings account options
• Wellness offerings