Client Services Manager - Theaters and Residencies
AXSLos Angeles, California, United States
Posted December 18, 2025
Full Time
About the Company
AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia, and New Zealand.
Job Description
AXS is seeking a Client Services Manager - Theaters and Residencies to join our team in Los Angeles, CA. This role manages the relationship with venue clients within the discipline, supervising a team of supervisors and specialists who provide front-line, top-notch service and support for ticketing managers at some of the most iconic music/sports venues across the country.
Requirements
- Partners with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges.
- Provides expertise on all products/services, remaining current with all new releases.
- Assists with event and promotion configuration for full-service clients.
- Recognizes critical issues when responding to support and service requests from client venues.
- Configures, tracks, and reports on work and client interactions to ensure consistent, high-quality service.
- Troubleshoots and resolves or escalates technical support issues.
Benefits
- Medical, dental, and vision insurance
- Paid holidays, vacation, and sick time
- Company-paid basic life insurance
- Voluntary life insurance
- Parental leave
- 401k Plan with employer match of 3%
- Flexible spending and health savings account options
- Wellness offerings