Ticketing Supervisor

AXS connects fans with the artists and teams they love. We're passionate about improving the fan experience and providing game-changing solutions for our clients.

Requirements

• Configure events and promotions for the various events at the City of Denver Venues in the AXS ticketing system.
• Track and report all event configurations, schedules, cash deposits, and promoter interactions to ensure consistent, high-quality service and coordination.
• Work with event promoters to develop a deep understanding of each event and its unique challenges.
• Assist staff, customers, and promoters in resolving complex issues and problems related to reservations and ticketing.
• Supervise staff and ensure the quality of work meets the standard; encourage and motivate staff to achieve positive contributions.
• Create staff schedules to optimize the allocation of personnel resources on a weekly basis, ensuring efficient and effective utilization.
• Keep staff updated with relevant system and event information on event days to ensure they are well-prepared to assist customers.
• Professionally manage customer needs and requests.
• Troubleshoot and resolve or escalate technical support Issues.
• Develop expertise on all products/services, remaining current with all new releases.
• Strategically push business initiatives to each promoter as they interact and build events (Resale, AXS Premium).

Benefits

• Medical, dental, and vision insurance
• Paid holidays
• Vacation and sick time
• Company paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401k Plan (with a current employer match of 3%)
• Flexible spending and health savings account options
• Wellness offerings