AXS connects fans with the artists and teams they love. We're passionate about improving the fan experience and providing game-changing solutions for our clients.
Requirements
- Configure events and promotions for the various events at the City of Denver Venues in the AXS ticketing system.
- Track and report all event configurations, schedules, cash deposits, and promoter interactions to ensure consistent, high-quality service and coordination.
- Work with event promoters to develop a deep understanding of each event and its unique challenges.
- Assist staff, customers, and promoters in resolving complex issues and problems related to reservations and ticketing.
- Supervise staff and ensure the quality of work meets the standard; encourage and motivate staff to achieve positive contributions.
- Create staff schedules to optimize the allocation of personnel resources on a weekly basis, ensuring efficient and effective utilization.
- Keep staff updated with relevant system and event information on event days to ensure they are well-prepared to assist customers.
- Professionally manage customer needs and requests.
- Troubleshoot and resolve or escalate technical support Issues.
- Develop expertise on all products/services, remaining current with all new releases.
- Strategically push business initiatives to each promoter as they interact and build events (Resale, AXS Premium).
Benefits
- Medical, dental, and vision insurance
- Paid holidays
- Vacation and sick time
- Company paid basic life insurance
- Voluntary life insurance
- Parental leave
- 401k Plan (with a current employer match of 3%)
- Flexible spending and health savings account options
- Wellness offerings