Computer-Aided Dispatch Administrator

The Computer-Aided Dispatch Administrator manages and maintains the Computer-Aided-Dispatch (CAD) system, ensuring efficient, secure, and accurate data for emergency services. Responsibilities include CAD system management, software installation and configuration, database and security management, troubleshooting, user account management, equipment and log maintenance, report generation and data analysis, integration and collaboration, and policy and procedure development.

Requirements

• A bachelor’s degree is preferred, but a high school diploma or equivalent with several years of relevant experience may be acceptable
• Minimum of 5+ years of public safety applications experience involving CAD/Mobile systems, and other emergency 911 center operations
• Extensive experience with CAD/RMS (Records Management Systems) in emergency response environments
• Strong knowledge of mobile data terminals (MDT), emergency dispatch, and public safety software
• Hands-on experience with database management, system configuration, and technical troubleshooting
• Strong analytical skills for data query, transfer, and statistical analysis
• Familiarity with security protocols and user account management within CAD systems
• Proficiency in SQL, including views, stored procedures, and database schema
• Understanding of standard GPS protocols (TAIP and NMEA)
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
• Experience with Microsoft SQL Server, ODBC, and Ops Manager (SCOM)
• Experience with relational data modeling principles and techniques
• Ability to troubleshoot application system issues including hardware, network and third-party components

Benefits

• Health insurance
• Paid vacation
• Disability insurance
• Life insurance