Customer Experience Team Lead

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. We are searching for an up-and-coming Customer Experience Team Lead to join our fast-paced, data-driven environment.

Requirements

• 3–5 years in Affiliate Management or Account Management at an Ad Network, DSP, Performance Agency, CPA Network, or as a Media Buyer.
• 2–3 years of experience leading a team of Account Managers, Business Development Reps, Media Buyers, and/or Customer Success Representatives at an Ad Network, DSP, Performance Agency, or Performance Network.
• Experience optimizing programmatic or data-driven marketing campaigns, with a deep understanding of performance marketing best practices.
• Proficient in Excel (advanced functions) and comfortable with BI tools (such as PowerBI, Harmony, or Looker).
• Strong communication skills, able to simplify technical concepts and motivate a diverse, global client base.
• Motivated, proactive, detail-oriented, and adaptable.
• Demonstrated history of growing, retaining, and educating advertisers.
• Ability to interpret data, translate insights into action, and present recommendations to internal teams and executives.
• Experience running A/B tests and providing creative, data-driven solutions to campaign challenges.