Customer Solutions Engineer

BackOps is a company at the forefront of supply chain intelligence, leveraging AI to optimize logistics processes. We're looking for a Technical Account Manager to connect customers, data, and product, shaping what we build next and driving adoption and growth.

Requirements

• 3–5 years in a customer-facing and technical role
• Strong organizational skills with an obsession for follow-through
• Ability to explain technical details to non-technical audiences
• Experience working cross-functionally with engineering and product teams
• A proactive mindset — you don’t wait to be told what’s broken, you find and fix it

Benefits

• Competitive salary and performance-based incentives
• 401(k) plan
• Comprehensive health, dental, and vision coverage
• Daily meals and snacks provided in-office
• Hybrid schedule
• FTO
• Regular team bonding events, offsites, and learning opportunities