Client Care Specialist

Banc of California is a bank holding company looking for a Client Care Specialist to provide exceptional service to clients. The ideal candidate will have prior client service experience and banking or financial services industry experience. The role will involve troubleshooting and resolving client inquiries, maintaining and providing support to the Bank's consumer and commercial customers for Debit Card products, and performing other duties as assigned.

Requirements

• Prior client service experience
• Prior banking or financial services industry experience
• Ability to work in a collaborative, team-oriented environment
• Passion for client service
• Intermediate knowledge of Electronic Check Clearing House Organization and National Automated Clearing House Association Rules
• Effective organizational and time management skills
• Intermediate skills in computer terminal and personal computer operation
• Intermediate typing skills
• Intermediate math skills
• Oral, written and interpersonal communication skills

Benefits

• Financial Security: 401k plan with company match and immediate vesting
• Health & Well-Being: Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA)
• Building & Supporting Your Family: Adoption, surrogacy, and fertility assistance, paid parental leave, and family support solutions
• Paid Time Away: Paid vacation days, holidays, and volunteer time off
• Career Growth Opportunities: Tuition reimbursement, annual mentorship program, leadership development resources, access to LinkedIn Learning, and more