We are seeking a confident and professional Switchboard Operator to join our team, responsible for handling incoming and outgoing calls, and ensuring that enquiries are directed promptly and accurately to the appropriate individuals or departments.
Requirements
- Previous experience as a switchboard operator or within a customer service role.
- Experience using Mitel systems is advantageous but not essential.
- Proficiency in operating switchboard systems and standard office equipment.
- Basic IT literacy, including email, word processing, and spreadsheet applications.
- Excellent verbal and written communication skills.
- Professional, polite, and friendly telephone manner.
- Strong interpersonal skills with the ability to handle a variety of callers and situations.
- High level of accuracy and exceptional attention to detail.
- Ability to multi-task and remain calm under pressure.
- Problem-solving ability and adaptability to changing circumstances.
- Understanding of confidentiality guidelines and best practices.
Benefits
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (up to the value of £2k)
- Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
