End User Support Specialist
BaringsCharlotte, North Carolina, United States
Posted October 14, 2025
Full Time
About the Company
Barings is a leading global financial services firm dedicated to meeting the evolving investment and capital needs of our clients and customers.
Job Description
End User Support Specialist at Barings: providing first and second line support to end-users, resolving technical issues, and maintaining high customer service standards.
Requirements
- Hands on experience with Windows 11 Support
- Experience supporting Microsoft 365 (M365) services and applications
- Active Directory (AD) administration
- Experience supporting System Center Configuration Manager (SCCM)
- Azure Active Directory (Azure AD) administration
- Intune for mobile device administration
- Advance knowledge of iOS device management and support
- Experience supporting Exchange Online and On-Prem
- Experience supporting Citrix or AVD
- In depth knowledge of ITIL practices
- Proficiency in managing IT incidents and problems, minimizing impact on business
- Basic PowerShell scripting experience is advantageous
- Proven experience supporting users in a fast-paced, high-profile environment
- Familiarity with trading systems and the financial industry is highly advantageous
- Excellent communication skills, with the ability to interact effectively with high-profile individuals
- Strong analytical and problem-solving skills, with a focus on root cause analysis
Benefits
- Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
- Fitness Center Reimbursement Program (Including Online Memberships)
- Employee Assistance Program (EAP)
- Fertility Benefits
- Highly competitive 401(k) Plan with Company Match
- Health Savings Account (HSA) with Company Contributions
- Flexible Spending Accounts (FSA) - Health Care & Dependent Care
- Retirement Health Reimbursement Account
- Basic and Supplemental Life Insurance
- Spouse and Child Life Insurance
- Paid Vacation, Sick Days and Annual Holidays
- Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
- Short and Long Term Disability Plans
- Paid Volunteer Time
- Education Assistance Program
- Charitable Matching Gifts Program
- Commuter Reimbursement Program
- Adoption and Surrogacy Reimbursement Program