IT Support Customer Service (with German)

W offers technology to revolutionize e-commerce, supporting entrepreneurs and integrating them with leading platforms. They are a rapidly growing, dynamic company with a commitment to impact and collaboration. This role supports customer and user support, problem-solving, knowledge base development, and team collaboration.

Requirements

• min. 3-year experience in the e-commerce sector
• very good knowledge of German (B2+/C1+)
• good knowledge of English (B2)
• accuracy and attention to detail
• willingness to continuously expand knowledge
• highly developed communication skills
• very good organizational skills in a remote working model
• analytical skills
• ease of learning and absorbing new skills
• Scope of Responsibilities: customer and user support, problem diagnosis & solution, team collaboration with Technical/Onboarding/Delivery teams
• Development and updates of the knowledge base
• Testing of new functionalities
• Participation in additional projects

Benefits

• Real Impact
• Global Team
• Dynamic Development
• Wide Package of Benefits
• Sports Kit
• Private medical care
• Wellbeing platform access
• Financial planning (training, courses, conferences)
• Individual English lessons