System Technician II

System Technician II role involves assisting the Senior System Technician in developing and delivering training, troubleshooting hardware and software, and providing technical assistance to other teams. The role requires excellent communication, troubleshooting, and problem-solving skills, as well as experience with Microsoft Business Software Applications and other communication tools.

Requirements

• Proven Technical Experience in a 24 x 7 IT Environment
• Excellent Communication Skills, Oral, Written and Presentation
• Excellent Troubleshooting and Problem-Solving Skills
• Excellent Customer Service Skills
• Ability to Develop, Interpret and Follow Written IT Policies and Procedures
• Experienced with Microsoft Business Software Applications and Other Communication tools
• Advanced Project Management Skills
• Detail Oriented
• Travel <25% of the time both domestically and internationally
• Asset Management and documentation
• Co-ordinates with third party vendors when required
• Proactive in tasks assigned
• Familiarity with ISO and PCI Standards

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated