Customer Care Specialist

BCforward is seeking a Customer Care Specialist to provide assistance to Medicaid Providers with questions regarding patient eligibility, medical claims statuses, and other program questions.

Requirements

• Provide unbiased assistance to Medicaid Providers
• Assist medical providers in problem resolution
• Respond to provider phone inquiries in a prompt, courteous and concise manner
• Document all provider encounters in clear and concise logs
• Transfer providers to other Call Center units as needed
• Meet individual performance standards

Benefits

• Paid time off
• 401k matching
• Health insurance
• Life insurance
• Disability insurance