Field Service Engineer

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of healthTM is our Purpose, and it’s no small feat. It takes the inspiration and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Requirements

• Provides technical support to external customers to resolve issues regarding proprietary software and hardware
• Responds to, evaluates and prioritizes assigned service orders
• Performs reactive/proactive Preventive Maintenance as assigned
• Handles problem recognition, isolation, resolution and follow-up for routine customer problems
• Logs and tracks all service order activity in CRM
• Consults with advanced team members and their liaisons to understand software and hardware errors
• Notifies appropriate internal personnel of issues at a particular account
• Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required
• Manages parts per the parts management policy and procedures

Benefits

• Competitive salary and benefits package
• Opportunities for growth and development
• Flexible work arrangements
• Recognition and rewards for performance
• Employee assistance programs