Quality Assurance Officer
BDO UnibankDavao City, Philippines
Posted August 14, 2025
Full Time
About the Company
BDO Unibank is a full-service universal bank in the Philippines offering a wide range of products including lending, deposits, foreign exchange, and investments. With over 1,600 branches and 4,500 ATMs nationwide, BDO is known for its customer-focused approach and strong distribution network. As the country's largest bank by total resources, BDO continues to expand through acquisitions and organic growth, providing a comprehensive financial services platform.
Job Description
The Quality Assurance Officer at BDO Unbank Inc. is responsible for monitoring customer service interactions (calls, emails, and social media) to ensure adherence to quality standards and company policies. This role involves leading training for customer service officers, participating in UAT, and resolving operational issues without direct supervision.
Requirements
- Graduate of a four-year course or Bachelor's Degree
- 2+ years of call quality monitoring experience
- Familiarity with call center operations and BDO's customer service products
