Client Services Specialist

Beauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our store sales.

Requirements

• Create a GLAMOUR Experience for every customer.
• Welcome all customers entering the store with the appropriate Beauty Brands greeting.
• Promote the Take Ten program with every customer.
• Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
• Follow company policies.
• Meet attendance, punctuality, and required work guidelines.
• Perform store operations procedures with accuracy.
• Complete all required projects (as assigned by management) on time and with accuracy.
• Support an accurate inventory process.
• Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
• Answer the phone with the Beauty Brands greeting by the third ring.
• Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using “just one more” program.
• Attend a required number of Education classes (as directed by manager).
• Ensure that store safety and security measures are being followed.
• Attend scheduled store meetings.
• Follow the client experience guidelines, as it applies to the position.