Senior Customer Success Manager, Ad Solutions

We are seeking a Senior Customer Success Manager to own post-sale onboarding, campaign execution, and long-term growth for advertisers on the beehiiv Ad Network. You'll partner closely with Sales and Network Performance to ensure every advertiser launches successfully, achieves strong results, and renews consistently.

Requirements

• 5-7 years of Customer Success experience, ideally within an ad network, media platform, or digital advertising environment
• Experience with customer onboarding, campaign set-ups, and coordination with advertisers
• Proven ability to manage advertiser relationships and deliver strong client outcomes
• Experience building and managing a robust book of business and driving performance through strong operational rigor and sales acumen
• Identify upsell, proactively analyzing performance data, and ensuring campaigns deliver as expected and accounts grow predictably and efficiently
• Excellent communication, listening, writing, and time-management skills
• Comfort working cross-functionally with sales, performance, and product teams
• A track record of solving client issues quickly and thoughtfully
• Strong organizational chops — able to juggle multiple accounts and priorities
• Genuine excitement about scaling a growing platform and improving processes

Benefits

• Competitive salary
• Stock Options
• Health, Dental, and Vision Insurance
• 401(k) employer match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual in-person team retreat
• Unlimited book budget
• Monthly Wellness Days (every third Friday of the month)