Service Desk Analyst
Bell IntegrationPortsmouth, England, United Kingdom
Posted January 19, 2026
Full Time
About the Company
Bell Integration, founded in 1996, is a leading technology consultancy and managed services provider with over 1000 employees globally. Specializing in cloud services, datacenter optimization, and IT asset disposal, Bell offers comprehensive solutions to enhance business productivity, cost efficiency, and resilience. The company's extensive accreditations and certifications underscore its commitment to quality, security, and environmental sustainability, making it a trusted partner for global Fin-techs, telcos, and government organizations.
Job Description
Provide proactive and reactive technical support to achieve exceptional customer satisfaction while adhering to strict SLAs. Responsible for carrying out first line technical support activities and ensuring timely resolution of IT service requests, incidents, and queries.
Requirements
- Previous experience working in a 1st Line IT support environment for at least 12 months
- Previous experience working with ticketing systems such as ServiceNow or other equivalent ITSM platforms
- Able to demonstrate experience delivering exceptional customer service
- Experience adhering and working towards agreed SLAs and KPIs
- Understanding of IT workflows and ITIL practices