Technology Service Desk Student Assistant

The Technology Service Desk Student Assistant provides friendly and reliable support for Berklee students, faculty, and staff with technology issues. The role focuses on Tier 1 support and involves troubleshooting, documentation, and communication skills.

Requirements

• Current student at Berklee College of Music or Boston Conservatory at Berklee
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program
• Have a valid United States Social Security Number (SSN)
• Remain in “valid” Visa status as applicable
• A minimum 2.0 cumulative GPA
• In good disciplinary standing
• Must be located in the U.S.
• Strong communication and customer service skills
• Ability to stay calm and helpful when troubleshooting under time pressure
• Basic understanding of macOS and computer hardware
• Ability to document work and follow written guidance in systems like Jira and Confluence
• Professional and respectful attitude with users and colleagues

Benefits

• Hourly Rate: $16.48