The Patient Access Representative ensures that the patient's experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected, and patient safety is preserved.
Requirements
- Registers patients presenting for visits
- Processes patient co-payments, co-insurance, deductibles, and balances due
- Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results
- Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers
- Monitors patient waiting area for a smooth, efficient registration flow
- Responds to patient concerns and potential patient safety issues accordingly
- Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information
- Initiates patient scheduling activities by prioritizing and accessing a variety of sources
- Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments
- Establishes working relationships with staff of assigned clinical departments
- Ensures all required key patient scheduling and registration information is captured and verified
- Identifies and communicates Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care
- Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission
- Ascertain, creates, and assigns the guarantor for each patient, including personal/family relations, workers' compensation insurance, third parties, behavioral health, or others as required
- Communicates financial clearance status to patients
Benefits
- Paid time off
- Health insurance
- Retirement plan
