Senior Field Support Technician

Senior Field Support Technician responsible for delivering world-class field support services across all BILH entities and its affiliates. Must have superior customer relations and communications skills and be highly skilled in both customer service and various information technology areas.

Requirements

• High School diploma or GED required
• Certificate 1 A+ Certification preferred
• 3-5 years related work experience required in 3 plus years of Service Desk/Field/IT Support experience supporting a large enterprise of end users in a complex MS Windows / MS Office environment.
• Moderate Knowledge of various Operating systems (OS) including but not limited to Windows 10 and MAC OS is required
• Knowledge of various mobile devices is required, including but not limited to: iOS and Android platforms is required
• Knowledge of Network fundamentals is required
• Solid experience of Citrix Systems application is required
• Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange, etc.) is required
• Solid experience of Microsoft O365 applications is required
• May produce complex documents, perform analysis, and maintain databases
• Ability to learn quickly and retain knowledge of a wide variety of systems
• Knowledge and experience with ITSM systems such as Service Now or Remedy
• Advanced technical computer skills as required for technical support specific to functional area and related systems