Mitarbeiter:innen für die Neu- und Bestandskundenbetreuung
bettermarksBerlin, Germany
Posted October 29, 2025
Full Time
About the Company
bettermarks GmbH is an online platform founded in 2008 by Arndt Kwiatkowski, Marianne Voigt, and Christophe Spéroni, with headquarters in Berlin, Germany. The company focuses on improving mathematics education worldwide through personalized adaptive learning solutions for primary and secondary levels. bettermarks offers over 100 interactive maths books, more than 100,000 questions, and a comprehensive set of features including automatic marking, result evaluation, and support for multiple languages. Its distinctive approach lies in analyzing students' answers to identify root causes of errors and provide individualized guidance, making it an invaluable tool for both teachers and parents.
Job Description
The role is for a Mitarbeiter for the New and Existing Customer Base. This person will be the primary point of contact for teachers interested in the product, providing information, support, and feedback. They will act as a customer advocate, gathering feedback and communicating it to product teams.
Requirements
- Initial experience in customer service or customer support
- Strong communication skills
- German language skills (good written and spoken)
- Independent worker, but a team player with high responsibility
- Excellent written and spoken German skills (English is a plus)
Benefits
- Flexible working hours
- Home office days
