Guest Experience Director
Betty Brinn Children's MuseumMilwaukee, Wisconsin, United States
Posted December 30, 2025
68500 - 68500 USD year
Full Time
About the Company
The Betty Brinn Children's Museum (BBCM) is a non-profit organization dedicated to providing high-quality, hands-on learning experiences for children.
Job Description
The Director of Guest Experience provides proactive leadership and daily management of the frontline teams that shape the museum's visitor experience. This role ensures that every guest receives an exceptional, engaging, and welcoming experience that reflects the museum's mission and values.
Requirements
- Five years of progressive experience leading, supervising, and developing diverse teams, with a strong background in customer service and team leadership.
- Must be available to work mornings, evenings, and weekends, depending on the needs of the Museum.
- Skills and Abilities: Proven ability to lead, mentor, and develop diverse teams to achieve high performance, exceptional customer service skills, strong conflict resolution and problem-solving abilities, etc.
Benefits
- Medical Insurance (BBCM pays 80-70% of the cost)
- Dental Insurance (BBCM pays 80-70% of the cost)
- Vision, Critical Illness, Accidental Insurance, Supplementary Life, STD and Accidental Death Dismemberment eligibility
- HSA with employer contributions
- Employer-paid plans for Life and Accidental Death and Dismemberment Insurance & Long-Term Disability
- 401 (k) with the Museum contributing 3% at year-end (not matching every pay period)
- 18 days of PTO prorated at hire date
- Separate sick time
